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Anambra State crestSmart AnambraYour State. In Your Hands.
Artificial intelligence● Live

NORA, the State's AI

One intelligence running through the whole government.

Developed by the Anambra State ICT Agency

The State Government's AI: answers citizens, files their complaints, reads the public's email, runs the ICT Agency's daily work, helps payroll and pension officers by conversation, builds ministry websites and watches the servers at night. A human always makes the final decision.

What it does

All 13 features

  • Answers citizens' questions from about 89,000 passages of official government documents, in English and Igbo (Smart Anambra and the state website).
  • Files grievances for citizens from inside the chat, after showing a summary and getting a clear yes; anonymous filing is offered.
  • Reads email sent to ict@ and [email protected], recognises complaints, files them as GRM cases and replies in the same thread with a tracking number and a public tracking link (pilot since 30 October 2026).
  • Runs the ICT Agency through The Office: twelve specialist agents (Brief, Scribe, Secretary, Tracker, Scout, Tutor, Nkem, Studio, Desk, Comms, Analyst, Tour) holding more than 90 tools.
  • Talks to staff on Telegram and WhatsApp: reports, voice notes, files, and approvals with two words ('approve' or 'reject' plus the request number).
  • Works inside ASEPS, the state payroll system, as a co-pilot for HR, payroll, Finance, Head of Service and pension officers, with nearly 800 system operations reachable by conversation, each one checked against the officer's own permissions.
  • Guides public servants and pensioners through verifying themselves from their own phones on the ASEPS onboarding site; identity numbers typed in the chat are caught in the browser and never sent to the AI.
  • Created 25 of the State's official websites through the MDA Site Factory, which the ICT Agency maintains, and publishes press officers' emailed news to their sites after approval.
  • Drafts social media captions and image prompts for the Media Team (Studio).
  • Watches every government website around the clock and triages security alerts (Nkem).
  • Watches global news for mentions of the state and the Agency (Web Monitor).
  • Takes ICT support complaints from staff of any ministry on support.anambrastate.gov.ng.
  • Keeps answering from the catalogue or the system's own knowledge base when the AI service is unavailable.

How it works

Step by step, start to finish

A citizen files a complaint by chatting with NORA

Step 1 of 7

Who uses it

People it serves

  • Citizens and businesses
  • Diaspora
  • Civil servants
  • ICT Agency staff
  • Payroll, HR, Finance, Head of Service and pension officers
  • Ministry press officers
  • The Media Team

In practice

What it looks like

A citizen asks at midnight how to get an ASIN and gets the steps and the official link.
A trader tells NORA in the chat that an officer extorted her; NORA acknowledges her, offers to file, shows a summary, files on her yes and gives her the tracking number.
A resident emails [email protected] about a collapsed road; NORA files the case and replies with the reference before she reaches the junction.
A Finance officer asks inside ASEPS: 'Why was this officer excluded from the leave allowance run?' and gets the rule that applied.
The Managing Director reads NORA's one-page morning brief at 7 a.m.
A Director approves a request from a phone by replying 'approve 4471' on Telegram.

Why it matters

What changes

  • Government that answers at any hour
  • No training needed to use complex systems
  • Every important action still approved by a named person

Connected to

Works together with

Smart AnambraOne front door to the whole government.GRM 2.0A complaint with a number cannot be lost.ASEPSA ghost cannot smile at a camera.The OfficeA government agency where the paperwork chases itself.The State Government websiteThe state's front door, rebuilt without losing a single key.ICT SupportOne place for every ministry's ICT problem.