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Accountability

Report misconduct

If an official, task force member or enforcement agent extorts, harasses or mistreats you, report it. You do not have to give your name.

Make a report

In immediate danger? Call 112, the national emergency number.

You can report anonymously

The report form has a box marked Submit anonymously. It is the first thing on the form. Tick it, and the form stops asking for your name, phone number and email address.

  1. 1Open the report form.
  2. 2Tick the “Submit anonymously” box at the top.
  3. 3Describe what happened and send the report.
  4. 4Write down the reference number shown on the screen.
Open the report form

What is recorded when you tick the box

  • Recorded: What you write in the report
  • Recorded: The date and time the report was sent
  • Not recorded: Your name
  • Not recorded: Your phone number or email address
  • Not recorded: Your internet address or device details

Because no contact details are kept, nobody can write back to you. Your reference number is the only way to follow up, so keep it safe. Avoid putting details in the report that would identify you, unless you want to.

What you can report

  • A demand for money that comes with no official receipt
  • A levy, fee or fine you cannot find on any official notice
  • A request for a bribe to do a job, or to speed it up
  • Threats, assault, seizure of goods or rough treatment
  • An official or agent who refuses to identify themselves
  • Being turned away or delayed because you would not pay extra

This covers anyone acting for the state or a local government: ministry and agency staff, revenue collectors, task forces and enforcement teams.

What helps us act on it

  • What happened, in your own words
  • Where it happened: town, market, road or office
  • The date and the time of day
  • The agency, uniform, vehicle or badge, if you noticed
  • The amount demanded or taken, if any

You do not need all of these. Report what you know.

What happens next

From report to follow-up

  1. 1You report

    Send the report. You get a reference number straight away.

  2. 2It is reviewed

    The report goes to the team that handles feedback and complaints.

  3. 3You follow up

    Enter your reference number on the feedback page to see the response.

Want your complaint assigned and tracked?

A formal grievance about a government service is assigned to an officer and followed against a deadline.

Submit a grievance

Already reported?

Use your reference number on the feedback page to check what has been done.

Check a report

Need support?

Not sure where your complaint belongs?

Ask NORA, or read the help centre.

Ask NORA

Guidance at any time

Help centreGuides and answers to common questionsSend feedbackSuggestions, complaints or complimentsReport misconductYou can report without giving your name