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Grievance Redress Mechanism

Submit a grievance

A grievance is a formal complaint about a government service. It is assigned to an officer and tracked against a response deadline.

Already submitted? Track it

Not a formal complaint?

Use the feedback form for suggestions, compliments and general reports. You can submit a grievance or give feedback without giving your name.

Give feedbackReport misconduct

Want help filling this form?

The form assistant asks short questions and fills in the form. You review it before you submit.

Fields marked with an asterisk are required.

Step 1: Your details

Your phone number is used to confirm it is you when you track this grievance.

Your name, phone number and email address are not asked for and not recorded. Before you choose this, know that:

  • We cannot send you any updates, because we cannot contact you.
  • After you submit, you are shown a case code. The case code and your tracking number are the only way to check progress.
  • The case code is shown only once. If you lose it, it cannot be recovered, and you will not be able to see this case again.

Step 2: About the grievance

Include relevant details such as dates, names, locations, and any actions already taken.

Step 3: When and where it happened

You will receive a tracking number to monitor your grievance status.

In immediate danger? Call 112, the national emergency number.