Grievance Redress Mechanism
Track a grievance
Check the status of a formal complaint you have submitted. You need your tracking number, and either the phone number you gave or, if you submitted without your name, your case code.
Find your grievance
For your privacy, we verify the phone number you used to submit before showing case details.
Looking for feedback you sent?
Feedback covers suggestions, compliments and general or anonymous reports. It has its own reference number, starting with FBK, and is tracked on the feedback page.